EPCOR EDO Inc. issues the Town of Collingwood's water and wastewater billing. For payment options or account information, please call 705-445-1800 or visit EPCOR's website.
EPCOR is responsible for the following:
- All payments and billing information for water and wastewater usage
- Creating a new water account or making changes to an existing account
- Final meter readings for closing dates or accounts
- Water certificates
Your water and wastewater are billed monthly for both residential and commercial accounts. The bill amount combines a supply fee (fixed) and a consumption fee (variable) for both services.
The system is self-funded. Water and wastewater rates pay for operations and maintenance, ensuring a safe and reliable water supply and responsible wastewater treatment. Property taxes do not support water and wastewater services.
Landlords, please note: Provincial legislation under Section 398 (2) of the Municipal Act provides that charges for the supply of a public utility may be added to the taxes for the property to which the utility was supplied. This includes water/wastewater arrears of the tenants of an owner's property. The property owner is ultimately responsible for any water/wastewater charges that remain outstanding.
Effective February 1, 2022: If a tenant fails to pay the Water and Wastewater arrears for 90 days or more, the total arrears balance at the date of transfer will be applied to the owner's property tax roll.
As a property owner, you may be held responsible for unpaid water bills incurred by tenant(s) / occupant(s) as provided for under the Town of Collingwood's Water Supply By-law 2016-066.
What is the schedule for notification of past-due accounts?
| 30 days after the due date | EPCOR mails a reminder letter to the primary account holder. |
|---|---|
| 60 days past the due date | Town of Collingwood mails a notice to the primary account holder & propertyowner warning of a pending transfer to the property tax account for theservice address. |
| 90 days past the due date | Town of Collingwood sends a notice to the primary account holder & propertyowner confirming the transfer to the property tax account of total amounts in arrears. |
Property owners can have access to tenant water account balances by having their tenants complete this form and submit it to EPCOR. This form permits the property owner to access information about the arrears balance when the last payment was made, and if there are any payment arrangements in place. If a property owner prefers, they may leave the Water/Wastewater account in their name (i.e., the tenant would continue to receive the Electricity bill from EPCOR and the owner would receive the Water/Wastewater bill). Contact customer service at EPCOR for more details.
If you have questions, please review the FAQs. If you have further questions, please contact the tax department at taxes@collingwood.ca or call 705-445-1030 ext. 3625.
Request for Consideration of Water Shut-Off
Property owners may request that the Town consider shutting off the water supply to their property that is occupied by a tenant when both of the following conditions are met:
- The tenant arrears have been added to the property owner's property tax account twice in the past 6 months, AND
- The tenant's water account is still in arrears.
The Town will determine if shutting off the water is the next step in the collection process. If so, the Town will advise the tenant by letter that they have 15 days to pay the arrears in full, or the water will be shut off. A notice communicating the same information will be delivered or posted on the tenant's door no less than 48 hours before the planned shut-off.
The water will remain shut off until the water account is paid in full, including the charges added for water shut-off services, or a significant payment is made with additional payment arrangements approved by the Town. Once this payment condition is met, the Town requires a minimum of 48 hours to turn the water back on. The property owner or their designate must be at the property to have the service turned on.
For tenant accounts that are not paid within two weeks of the water being shut off, the arrears will be added to the property tax account.
To make the above request, property owners must complete this form which includes detailed information regarding the process, and then submit it to the Finance department as instructed on the form.
Water & Wastewater Rates 2025
| All Accounts | Water | Wastewater |
|---|---|---|
| Fixed Charge: $/Month | ||
| Up to 1 1/4 inch | $19.73 | $36.95 |
| 1 1/4 inch | $24.92 | $46.80 |
| 1 1/2 inch | $37.45 | $70.19 |
| 2 inch | $55.64 | $103.46 |
| 3 inch | $83.21 | $155.19 |
| 4 inch | $126.10 | $234.01 |
| 6 inch | $189.55 | $352.22 |
| 8 inch | $252.20 | $469.24 |
| 10 inch | $379.08 | $705.69 |
| Consumption Charge: $/m3 | ||
| Tier 1: 0 - 8m3 /month | $1.108 | $1.110 |
| Tier 2: 8 - 15m3 /month | $1.162 | $1.165 |
| Tier 3: 15 - 150m3 /month | $1.272 | $1.276 |
| Tier 4: >150 m3 /month | $0.940 | $0.9444 |
Water & Wastewater Rates 2024
| Consumption Charge: $/m3 | ||
|---|---|---|
| All Accounts | Water | Wastewater |
| Fixed Charge: $/Month | ||
| Up to 1 1/4 inch | $18.70 | $35.70 |
| 1 1/4 inch | $23.62 | $45.22 |
| 1 1/2 inch | $35.50 | $67.82 |
| 2 inch | $52.74 | $99.96 |
| 3 inch | $78.87 | $149.94 |
| 4 inch | $119.53 | $226.10 |
| 6 inch | $179.67 | $340.31 |
| 8 inch | $239.05 | $453.37 |
| 10 inch | $359.32 | $681.83 |
| Tier 1: 0 - 8m3 /month | $1.050 | $1.072 |
| Tier 2: 8 - 15m3 /month | $1.101 | $1.126 |
| Tier 3: 15 - 150m3 /month | $1.206 | $1.233 |
| Tier 4: >150 m3 /month | $0.891 | $0.912 |
Water & Wastewater Rates 2023
| Consumption Charge: $/m3 | ||
|---|---|---|
| All Accounts | Water | Wastewater |
| Fixed Charge: $/Month | ||
| Up to 1 1/4 inch | $18.51 | $35.35 |
| 1 1/4 inch | $23.39 | $44.77 |
| 1 1/2 inch | $35.15 | $67.15 |
| 2 inch | $52.22 | $98.97 |
| 3 inch | $78.09 | $148.46 |
| 4 inch | $118.35 | $223.86 |
| 6 inch | $177.89 | $336.94 |
| 8 inch | $236.68 | $448.88 |
| 10 inch | $355.76 | $675.08 |
| Tier 1: 0 - 8m3 /month | $1.02 | $1.036 |
| Tier 2: 8 - 15m3 /month | $1.07 | $1.088 |
| Tier 3: 15 - 150m3 /month | $1.17 | $1.191 |
| Tier 4: >150 m3 /month | $0.87 | $0.881 |
Are you interested in connecting to the Town of Collingwood's water infrastructure? Contact Water Services at 705-445-1030 ext. 3320 or waterwastewater@collingwood.ca to inquire about water and wastewater services in your area and for a quote.